Privacy Policy

Vernon Skin and Hair Clinic (“Vernon,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinics, use our website (vernonskinclinic.com), or communicate with us.

1. Information We Collect

Personal Information

We may collect the following personal information when you interact with us:

• Full name, date of birth, gender, and contact details (phone number, email address, postal address)
• Government-issued identification (as required for medical records)
• Emergency contact information
• Payment and billing information

Medical Information

As a medical clinic, we collect health-related information necessary to provide clinical care:

• Medical history, including current and past conditions, allergies, and medications
• Clinical examination findings, diagnoses, and treatment plans
• Clinical photographs (taken only with explicit patient consent)
• Laboratory and diagnostic test results
• Treatment records and progress notes

Website Information

When you visit our website, we may automatically collect:

• IP address, browser type, and device information
• Pages visited, time spent, and navigation patterns
• Referring website or search terms
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your information for the following purposes:

• Clinical Care: To diagnose conditions, plan treatments, provide medical services, and maintain your medical records
• Appointment Management: To schedule, confirm, and remind you of appointments
• Communication: To respond to your enquiries, provide treatment updates, and send post-procedure care instructions
• Billing: To process payments, issue receipts, and manage insurance claims where applicable
• Quality Improvement: To evaluate and improve our clinical services, staff training, and patient experience
• Legal Compliance: To comply with medical record-keeping requirements under Indian law, including the Indian Medical Council regulations

3. How We Share Your Information

We do not sell, rent, or trade your personal or medical information. We may share information in the following limited circumstances:

• With Your Consent: When you explicitly authorize us to share information with another healthcare provider, family member, or third party
• For Treatment: With referring physicians, laboratories, or specialists involved in your care, as clinically necessary
• Legal Requirements: When required by law, court order, or regulatory body
• Service Providers: With trusted third-party service providers who assist in clinic operations (appointment scheduling software, payment processing), under strict confidentiality agreements

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure electronic medical record systems with role-based access controls
• Physical security of paper records in locked storage
• Staff training on data protection and patient confidentiality
• Encrypted data transmission on our website (SSL/TLS)
• Regular security assessments and updates

5. Data Retention

Medical records are retained in accordance with Indian Medical Council regulations and applicable state laws. Generally, medical records are retained for a minimum of 3 years from the date of last treatment, though certain records may be retained longer as required by law or for clinical continuity. Non-medical personal data is retained only as long as necessary for the purpose for which it was collected.

6. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. These include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics, PostHog)

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

7. Your Rights

You have the right to:

• Access your personal and medical records (subject to applicable laws)
• Request correction of inaccurate personal information
• Request deletion of personal data (where not required for medical or legal records)
• Withdraw consent for non-essential communications (marketing emails, promotional messages)
• Request a copy of your medical records in a portable format

8. Children's Privacy

We provide pediatric dermatological services. For patients under 18 years of age, we require parental or guardian consent for all treatments and data collection. Medical records for minor patients are maintained with the same security standards as adult records.

9. Third-Party Links

Our website may contain links to third-party websites (Google Maps, social media platforms, payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised “Last updated” date. We encourage you to review this policy regularly.

11. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

• Email: info@vernonskinclinic.com
• Phone: +91-9100017565 (Banjara Hills)
• Address: 4th Floor, Uptown Banjara, Above Q-Mart, Opposite TV9 Office, Road Number 3, Banjara Hills, Hyderabad, Telangana 500034